Privacy Policy

1. Introduction

Solar Artisans ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website solarartisans.com (the "Site") or use our services. We comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and the Children's Online Privacy Protection Act (COPPA).

2. Information We Collect

We may collect information about you in a variety of ways:

Personal Information You Provide:

• Name, email address, phone number, and home address
• Utility bill data and energy usage information (when you upload bills for assessment)
• Property details (roof type, shading, orientation) gathered during assessments
• Appointment scheduling preferences
• Messages and communications with our AI assistant "Solo" or our team
• Financing and credit information submitted through our partner lenders

Information Collected Automatically:

• IP address, browser type, device information, and operating system
• Pages visited, time spent on pages, and referring URLs
• Location data (approximate, based on IP)
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide solar assessments, quotes, and system design recommendations
• To schedule and manage appointments and consultations
• To respond to your inquiries via our chatbot, email, SMS, or phone
• To process financing applications through our partner lenders
• To improve our website, services, and AI assistant performance
• To send marketing communications (you may opt out at any time)
• To comply with legal obligations and protect against fraud

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze website traffic, and serve targeted advertisements. We use Google Tag Manager and Google Analytics to collect usage data. You can control cookies through your browser settings, but disabling them may limit site functionality.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Third parties that support our operations (e.g., Voxtelesys for SMS, Google for analytics, Enerflo for assessments)
• Financing Partners: Acorn Finance, HFS Financial, and other lenders when you apply for financing
• Business Transfers: In connection with a merger, acquisition, or asset sale
• Legal Compliance: When required by law, court order, or to protect our rights

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute data security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Assessment data is retained for a minimum of 3 years unless you request deletion.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request we limit processing of your data
• Data Portability: Receive your data in a portable format

California residents (CCPA) and EU/UK residents (GDPR) have additional rights. To exercise any of these rights, contact us using the information below.

9. Children's Privacy (COPPA)

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Third-Party Links

Our website contains links to third-party websites (e.g., Enerflo, partner lenders, our customer portal). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

11. SMS Communications

By providing your phone number, you consent to receive SMS messages from Solar Artisans regarding appointments, assessments, and service updates. Message and data rates may apply. You may opt out at any time by replying STOP to any message or contacting us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Solar Artisans
• Email: info@solarartisans.com
• Website: solarartisans.com/contact